"helping you to have a sip of culture"
General Questions
What is BAAKO?
Not a soda. Not a kombucha. BAAKO is a new type of sparkling beverage that is deliciously packed with taste and good for you. BAAKO fuses natural ingredients from around the world with no sugar added to bring you great flavor and delicious taste without sacrificing health and giving you all the enjoyment you love
Does BAAKO need to be refrigerated?
BAAKO is best enjoyed chilled, but it can safely be stored at room temperature because it is shelf-stable. When our Founder, Omaru, started sampling BAAKO at his social events, he kept it in the fridge for at least 12 hours and saw that his family and friends appreciated that.
When is the best time to consume BAAKO?
BAAKO is perfect at any time of the day! I have experienced and heard it all - as a morning refresher, post gym and any high energy activity, compliment to lunch, daily pick-me-up at the office or any setting, daily snack, as a pre and/or after dinner treat, at a social gathering, and the list goes on. The options are just simply endless.
How much is one serving of BAAKO?
It is a really simple and easy math, one can = one serving!
Where can I find BAAKO ASAP?
BAAKO is sold directly to consumers here on our website and at local events we curate in your communities. We are working to establish partnerships with retailers you appreciate. More to come soon.
Is BAAKO packaging recyclable?
Yes, Baako packaging is recyclable! Please remember to recycle and give those cans a new life!
How can I contact BAAKO for support?
Helping you is always top priority for our team and we’d love to hear from you. Email us at hello@drinkbaako.com and our team will help out.
What does the word BAAKO mean?
BAAKO is simply a cultural movement. This gender-neutral name comes from the Akan language in Ghana translating to “first-born child”, a reflection of the journey we’ve been on to be a people-centric company that creates connections across the world through great taste and flavors.
Ingredients and Health
What are the core ingredients in BAAKO flavors?
Water :
Water is used in all of our flavors.
Ginger :
Farm-grown ginger sourced from India is a clean ingredient that contributes to some flavors.
coconut
For our Coconut Lemonade flavor, natural coconut sourced from India in its purest form adds a lot of taste and freshness to this flavor.
Hibiscus Flower:
For our Hibiscus Watermelon flavor, Ghanaian and Ivorian grown hibiscus flowers bring a prickly taste to the flavor.
Stevia Leaf Extract:
A small dose of stevia leaf extract is used to add sweet to each flavor. Stevia is a no-calorie sweetener permitted by the FDA for use in food supply
Is BAAKO good for you?
ABSOLUTELY!!! We sourced only the best and natural ingredients from around the world. Additionally all of BAAKO flavors are low in calories with no added sugar.
Is it okay to consume more than one can of BAAKO a day?
Yes! We recommend you start with one can, then work your way to two can (or more!) if it feels right!
Why is there sediment in my BAAKO?
It is absolutely okay and normal to see pulp or sediment in some of the BAAKO flavors. BAAKO flavors with hibiscus flower may contain sediment due to brewing of the hibiscus flower leaf. This is commonly seen in tea after brewing. Pulps can also appear in some flavors with natural fruit juices.
Is BAAKO organic, vegan, gluten-free, non-GMO, and Kosher?
We use natural ingredients, but is not certified organic
It is vegan, but not certified vegan.
It is gluten-free, but not certified gluten-free.
All of BAAKO’s flavors are non-GMO certified.
All of BAAKO’s flavors are Kosher certified..
Can children consume BAAKO?
Yes! BAAKO is better for you and has a great taste compared to traditional sugary sodas. Our Founder, Omaru, 4 nieces (ages ranging from 3, 5, 10, 12) tasted our flavors when he was developing the flavors and now they are our biggest fans.
Payment
What form of payment do you accept?
We accept all major credit cards, Shop Pay, Shop Pay Installments*, Pay Pal, Apple Pay, Amazon Pay, Klarna, and Affirm.
Is my payment information stored?
We will never save or sell your payment or personal information. We like to keep things between and safe.
Can I gift BAAKO?
Absolutely and so thoughtful of you! Send a case to family or friend directly! The only thing better than enjoying BAAKO is sharing the joy with family and friends.
How long does it take to process a refund?
Refunds usually take between 3 - 5 business days to process on your end, depending on your bank
Shipping + Delivery
Where do you ship?
BAAKO ships throughout the United States. At this time, we do not ship internationally. However, keep an eye out as we grow - we absolutely hope to be in your country and communities soon! Join us on our journey at our social media platforms on the bottom on this website.
Can you deliver to PO Boxes or AFO/FPO addresses?
We do not deliver to U.S. territories, protectorates, P.O. Boxes, military installations (APO/FPO addresses), and diplomatic posts (DPO addresses). And this is due to limitations that prevent us from shipping products to these geographical locations.
How long does it take to process an order?
Making sure you receive your BAAKO flavors in time to enjoy is a top priority for our entire team. Generally, you will receive your BAAKO within 7-10 business days of the day purchased. You will receive an email with confirmation and tracking details once your order has shipped.
Order processing and shipping times vary depending on your location within the United States.
- Order processing:1-2 business days upon receiving purchase order
- Standard shipping: 5-7 business days
- Express shipping: you have an option to do either Two-day shipping (within 2 business days) or One-day shipping (within 1 business day). Additional fees apply.
What is the shipping cost for BAAKO purchases?
We work with top shipping carriers at UPS and FedEx and negotiate top pricing for our customers across the United States.
For individual orders of $100 or more, we offer free shipping via UPS or FedEx
Why have I received part of my order?
We are very sorry for the confusion! Always feel free to reach out to hello@drinkbaako.com.
We received notification that my order (s) has arrived and it is not here. What should I do?
First, we apologize that you are experiencing this. We wait 48 hours after delivery hours (excluding Sundays and holidays) to file a claim. Please keep an eye out - sometimes packages are marked as delivered even though they are still on their way to you to enjoy BAAKO. If you still do not see your BAAKO delights after 48 hours, please send our team an email at hello@drinkbaako.com and we will take care of it for you
My order arrived damaged. What should I do?
Ugh, so sorry about that. Please send our team an email at hello@drinkbaako.com with photos of the damage, and we will make sure you are taken care of. Please note that photos of your order are required
Do you offer returns?
We do not accept returns.
Partnership + Career
I’d love to be part of the BAAKO team and work! How can I be a partner of BAAKO?
Thank YOU so much for your interest and wanting to be part of our journey and build together! We would love to build with you and your business. To become a partner, please reach out to partners@drinkbaako.com
I’d love to be part of the BAAKO team and work! Where can I find job/career opportunities?
Thank YOU so much for your interest and wanting to be part of our journey! We are new and building our community. When there becomes opportunities for new open positions and roles, we will share on our social media platforms, websites and provide link here
What form of payment do you accept?
We accept all major credit cards, Shop Pay, Shop Pay Installments*, Pay Pal, Apple Pay, Amazon Pay, Klarna, and Affirm.