get to know baako

General Questions

What is BAAKO?

baako is a new kind of sparkling beverage — bold taste and better choices for the moments that bring people together. It's not a soda, not a sparkling water, not a kombucha — just baako: a sip of culture fusing bold ingredients to create flavors that are unique, yet familiar.

Does BAAKO need to be refrigerated?

BAAKO is shelf-stable and can be stored at room temperature. For the best experience, chill before serving. Our Founder, Omaru, always served it cold during family gatherings — and that’s still how we love it most.

When is the best time to drink BAAKO?

BAAKO is made for moments of enjoyment — at lunch, during creative breaks, or when hosting friends and family. It pairs beautifully with meals, celebrations, and everyday moments that bring people together.

How much is one serving?

One can = one serving. Simple and satisfying.

Where can I find BAAKO?

You can order BAAKO directly on our website or find us at select community events and retail partners. Follow us on social media for the latest updates as we expand.

Is BAAKO packaging recyclable?

Yes! All BAAKO cans and packaging materials are 100% recyclable.

How can I contact BAAKO for support?

We’d love to hear from you. Reach out anytime at hello@drinkbaako.com, and our team will be happy to help.

What does the word “BAAKO” mean?

“BAAKO” comes from the Akan language in Ghana and means “one” or “first-born child”. It represents our belief in connection — bringing people together through great taste, culture, and shared joy.

Ingredients and Health

What’s inside BAAKO?

Each flavor blends real, vibrant ingredients from around the world:

- Sparkling water as our base

- Farm-grown ginger and coconut from India

- Hibiscus flowers from Ghana and Côte d’Ivoire

- Pineapple, lemon, and watermelon sourced responsibly across the U.S.

- A touch of stevia leaf extract for natural sweetness

Is BAAKO good for you?

Yes — and deliciously so. BAAKO is low in calories, with no added sugar and naturally sourced ingredients. We believe great taste and better choices can exist in the same sip.

Can I drink more than one can a day?

Of course! Start with one and enjoy more if it feels right. BAAKO is light, flavorful, and designed for guilt-free enjoyment.

Why is there sediment in my drink?

Sediment or pulp is completely natural. It comes from real fruit juices and brewed hibiscus — a sign of real ingredients, not additives. Gently swirl before opening to blend the flavor.

Is BAAKO organic, vegan, gluten-free, or Kosher?

BAAKO is made with natural ingredients and is vegan, gluten-free, non-GMO, and Kosher certified. We value transparency and mindful sourcing in every step of our process.

Can I drink BAAKO while pregnant or breastfeeding?

Congratulations on this exciting chapter! Because everyone’s needs are unique, please consult your physician before consuming BAAKO while pregnant or breastfeeding.

Can children drink BAAKO?

Yes! With no added sugar and naturally derived ingredients, BAAKO is a better-for-you alternative to traditional sodas. Our founder’s nieces were among the first taste-testers — and remain some of our biggest fans.

Payment

What form of payment do you accept?

We accept all major credit cards, Shop Pay, Shop Pay Installments, PayPal, Apple Pay, Amazon Pay, Klarna, and Affirm.

Is my payment information stored?

Never. We don’t sell or save your payment details — your information stays private and secure.

Can I gift BAAKO?

Absolutely! The only thing better than enjoying BAAKO is sharing it. Send a case directly to friends or family to celebrate life’s little moments together.

How long does it take to process a refund?

Refunds typically take 3–5 business days to appear on your account, depending on your bank.

Shipping + Delivery

Where do you ship?

We currently ship across the United States. International shipping isn’t available yet — but stay tuned as we grow our community around the world.

Can you deliver to PO Boxes or AFO/FPO addresses?

Currently, we’re unable to ship to P.O. Boxes, U.S. territories, or military/diplomatic addresses due to carrier limitations.

How long will my order take?

Orders are processed within 1–2 business days and typically arrive in 5–7 business days. You’ll receive email confirmation with tracking details once your order ships.

What is the shipping cost?

We work with UPS and FedEx to secure discounted rates for our customers. Orders of $100 or more qualify for free ground shipping.

Why did I receive part of my order?

Occasionally, orders ship from multiple locations. If you’re missing something, email us at hello@drinkbaako.com, and we’ll sort it out right away.

My order shows “delivered,” but I haven’t received it.

We’re sorry for the inconvenience! Sometimes carriers mark packages delivered before arrival. If it doesn’t show up within 48 hours (excluding Sundays/holidays), contact us at hello@drinkbaako.com, and we’ll help track it down.

My order arrived damaged — what should I do?

We’re so sorry about that! Please email photos of the damage to hello@drinkbaako.com, and we’ll make it right. (Photos help us process your replacement quickly.)

Do you accept returns?

We don’t accept returns, but if something isn’t right, please contact us — we’ll always make sure you’re taken care of.

Partnership + Career

How can I partner with BAAKO?

We love partnering with like-minded brands, creators, and communities that celebrate culture through flavor and shared experiences. Email hello@drinkbaako.com to explore collaboration opportunities.

Are there job openings at BAAKO?

As we grow, so will our team. Follow us on social media or check our website for openings. We’re always excited to connect with people who believe in culture, creativity, and community.